Tourium Help
Everyone
Articles for every Tourium user - your dashboard, messaging, billing, notifications, and the AI assistant.
AppearanceAppearance settings let you switch Tourium between light, dark, and system themes. It's a personal setting — changing it only affects your view, not anyone else on your team.Billing and subscriptionsHow billing works depends on whether you're a supplier or an agent, and the two are quite different.BrandsA brand is how your business appears to the rest of Tourium. It has a public name, contact details, an address, your website, social channels and review profiles. Other organisatio...Contact salesThe contact sales form is the official way to reach the Tourium team directly. Use it when you want to discuss a custom plan, a bulk top-up, a special partnership, or anything that...DashboardThe dashboard is your home page. It's the first thing you see when you sign in, and it gives you a quick view of what needs your attention and shortcuts to common tasks.Dropbox ImportDropbox Import is a paid add-on that connects your Dropbox account to Tourium so you can pull files straight into your library — the Media & Doc Hub for suppliers, Library for agen...Invoices and usageTourium keeps a full record of your payments and of the allowances you've consumed. Usage is tracked for everyone, including free suppliers; the Invoices page fills up once you hav...MessagingMessaging is a real-time chat with the other organisations you've connected to on Tourium. Use it for quick questions, clarifications on rates, follow-ups on agreements, or just to...Navigating TouriumThis article explains the main pieces of the Tourium interface so you always know where to click.Network directoryThe Network directory is where you find other organisations on Tourium and manage your relationships with them. Suppliers come here to find agents to share rates with; agents come...NotificationsNotifications are short alerts that tell you something happened on your account — a new message arrived, a rate was shared with you, a contract was signed, an agreement needs your...Organisation settingsThe Details page holds the information about your organisation as a whole — its name, contact details, logo and registered address — along with the organisation-wide security setti...Password and securityThis page lets you change the password you use to sign in to Tourium. For extra protection, add a second sign-in step — an authenticator app or a passkey — under Settings → Two-fac...Platform tourThe platform tour is a guided walkthrough of Tourium. It highlights each major feature in the sidebar one at a time, with a short description of what it's for and how to use it. It...Profile settingsYour profile settings are where you change your name, email address, and a handful of personal account actions. It's about you, not your organisation — if you're looking for team m...Submitting feedbackFound a bug or have an idea? The feedback form sends it straight to the Tourium team — no email needed.Team ControlsTeam Controls is the add-on that lets you restrict what a colleague can do. Without it, everyone you invite has full access to your organisation. With it, you can put a team member...Team managementThe Team page is where you invite colleagues to join your organisation on Tourium, set their roles and what they can use, and remove people when they leave. You need the Manage tea...The GuideThe Guide is the in-app help assistant. It answers questions about how Tourium works in plain English, takes you to the right page, points at the right field, and — when you ask it...Top-up packsA top-up pack is a one-off purchase that adds extra allowance to your subscription without changing your plan. If you're running low on chat tokens halfway through the month, or yo...Touri ChatTouri Chat is the built-in AI assistant. You ask it questions in plain English and it answers using the data in your Tourium account — your properties, rates, contracts, connection...Two-factor authenticationTwo-factor authentication adds a second step to signing in, so a stolen password is not enough on its own to get into your account. Tourium supports two kinds of second step: an au...